The staff members were exceptionally attentive and proactive, ensuring our needs were met during our stay. The breakfast selection offered a delightful variety, making for a pleasant start to the day.

The room had some signs of wear that could use refreshing.

I experienced a long wait for my room, but the king room was spacious.

I had a great stay, especially enjoying the breakfast with eggs and sausage and the clean, comfortable room. The bathroom amenities were surprisingly nice, too. I would come back any time!

The location is convenient, right off the highway. I appreciated the staff's friendliness, especially during check-in. They offered a ground-floor room, which was nice since my travel companion uses a cane. However, the room itself was very outdated. The bathroom had some cleanliness issues, with hairs left behind from previous guests. The bed was okay but could be more comfortable. There were some odors in the hallways, and the carpets looked worn. Breakfast didn't have many options, just the basics. I expected a bit more for the price we paid, especially regarding cleanliness and overall upkeep. The air conditioning worked well, but the noise level was higher than I'd like. For a quick night on the road, it met basic needs, but I wouldn't plan to stay long-term.

I stayed for 1 night and was pleasantly surprised by the hot breakfast options, especially the eggs and waffles. It was a typical room, clean and comfortable, but slightly outdated. However, the photos on the website were a bit misleading regarding the modernity of the decor. it felt a bit more worn than expected. I would consider returning for another stay as it was decent overall.

I stayed for a night, and while the service was pleasant, the room was nothing like the photos. The cleanliness was shocking – definitely not worth returning.

We had an enjoyable stay, especially since the hotel is conveniently located near the Royal Palace Theatre and the Roanoke Canal Museum. Our kids loved exploring the nearby trails. The rooms were recently renovated, making our two-night stay comfortable and pleasant.

My kids wished the breakfast options were more plentiful for families like ours. A greater variety of choices would make mornings easier for us and other guests traveling with children.

The staff here were genuinely welcoming and offered great service during my stay. The hotel is conveniently located near the highway, making travel easy.

While the stay was pleasant, the room could use some refreshing.

Exceptional Stay with Outstanding Service!

Fantastic experience! The staff was incredibly welcoming, and the room was spacious with a convenient kitchenette. The shower was a delightful place for relaxation. The lovely cleaning staff even assisted me with my bags—truly above and beyond! Don't miss out on the delicious meals from the onsite restaurant.

i recently stayed here during a romantic trip and was pleasantly surprised by how much better this hotel was compared to my last stay in roanoke rapids. the room was spacious, well-maintained, and the staff were welcoming. i truly appreciated the good breakfast options like scrambled eggs and fresh fruit.

elevator was out of service

i recently stayed at surestay plus hotel by best western and had a pleasant experience. the staff was super helpful during check-in. the beds were great, and i appreciated the charging ports provided. while the hotel is a bit removed from eateries, there are options if you take a backroad. overall, a nice stay!

the room could have been cleaner.

The lighting in the room was quite good, and the beds were comfortable with ample charging ports conveniently located. However, the bathtub wasn’t clean, and there was dust on the lamp. Parking could get crowded at times, and it was a bit isolated from nearby food options, requiring a drive to find restaurants.

my experience at the hotel was great. the staff were welcoming, and the room was spacious and clean, exceeding my expectations compared to my last stay in roanoke rapids. the free breakfast offered a solid selection of hot and cold items, which made it a nice perk for the morning.

the ac didn’t work properly.

The room was updated and comfortable, providing a great pit stop during our trip. Enjoyed the clean environment and proximity to a Starbucks for coffee lovers. Unfortunately, the noise from neighboring rooms was intrusive, making it difficult to relax completely. Additionally, the grab-and-go breakfast offerings were underwhelming, just one bag per room. A bit of soundproofing would greatly enhance the experience.

friendly staff, delightful cookie aroma

surestay plus hotel by best western provided a warm welcome with delicious cookies. sharika's genuine care turned our stay into a memorable experience; don't miss the fitness centre.